SAP Knowledge Base Article - Public

3535233 - Embedded SAC in version 2

Symptom

Customer wants to use SAC tenant onboarding in Version 2

Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings
  2. Go to All Settings
  3. Go to Analytics
  4. Go to SSO Configuration for SAP Analytics Cloud
  5. Click SAC Tenant onboarding

 

Cause

If you are not onboarded yet, you can onboard yourself.

Resolution

For onboarding yourself please do the following

  1. Go to Settings
  2. Go to All Settings
  3. Go to Analytics
  4. Go to SSO Configuration for SAP Analytics Cloud
  5. Click SAC Tenant onboarding
  6. This will take some time and after successful boarding a green mark will appear there.
  7. After that you should please configure the integration with the following help document

https://help.sap.com/docs/CX_NG_SVC/56436b4e8fa84dc8b4408c7795a012c4/eceac5a75db64ddbb7afd524058a0a0c.html

    See Also

    The subject name identifier maintained when uploading the SAML file in IDP should be same across all the three applications.

    In all, your IdP system should have 3 systems configured: 1 C4C(V2) tenant, 1 BTP tenant & 1 SAC tenant. Further, their Subject Name Identifiers for all 3 systems have to be EXACTLY same, since both BTP & SAC are case sensitive when it comes to login. 

    Note : Please ensure for BTP configuration, Subject name identifier is chosen as Email.

    Keywords

    version 2, CNS, SAC onboard, Metadata, SSO Configuration for SAP Analytics Cloud,  , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

    Product

    SAP Sales Cloud and SAP Service Cloud Version 2 1.0