SAP Knowledge Base Article - Public

3535521 - Follow Up Visit Has Empty Extension Fields In Offline Mode

Symptom

Upon creating a follow-up visit, extension Fields are being filled only when going back online.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to a Visit.
  2. Go to offline mode.
  3. Create a follow-up item visit.
  4. Notice how extension fields are empty.
  5. Upon going online, fields are filled with same value as original visit.

Cause

Currently, copy of extension fields is not supported in offline mode, Going online is needed.

Resolution

This is a known limitation.

See Also

KBA 2531827 - Functionality Currently not Available   

Keywords

Offline, Visits, Copy, Mobile, Extension fields, C4C. , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem

Product

SAP Cloud for Customer core applications 2408