SAP Knowledge Base Article - Public

3535588 - Hiring manager is unable to proxy as an internal hire to complete the PDC - Onboarding

Symptom

When proxying as an internal hire, the hiring manager is unable to see any activity via “Your Onboarding Checklist”.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiated Crossboarding;
  2. Proceed to Personal Data Collection step;
  3. The hiring manager proxy as internal hire;
  4. Click on Personal Data Collection to do card, the ''Onboarding Checklist'' does not display any activity on the left side of the page.

Cause

The previous onboarding process for the internal hire has not been archived.

If the previous onboarding process has not been archived yet and the process status is still open, the onboarding task will still exist, which can cause data/permission confusion in Crossboarding.

Resolution

Please archive the previous onboarding process before proceeding with Crossboarding.

See Also

3192452 - Archive Onboarding/Offboarding Process/Task - Onboarding - Main KBA

Keywords

crossboarding PDC, proxy as internal hire, proxy as crossboardee, unable complete PDC, user is not having permission for RecommendedLink, OLGErrorProcessor , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

Product

SAP SuccessFactors Onboarding all versions