SAP Knowledge Base Article - Preview

3535700 - Ticket Outlook Reply Is Not Displayed In Interactions Tab SSI

Symptom

When replying to a ticket interaction using Outlook, it is possible to notice that the e-mail is not added in the Ticket Interactions list.


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2408

Keywords

Outlook; Ticket; Service Request; Service; Interactions; C4C; Cloud for Customer; Reply; Outlook Add-In; Microsoft; SSI; Server Side Integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.