Symptom
KS2 Kiwi saver form: Name fields, address, tax number, email address have not populated at all while they are present in Personal Data Collection, also maintained in New Zealand Tax Code or Tax Rate Declaration form.
Environment
SAP SuccessFactors Onboarding
Cause
Salutation is not enabled in Manage Business Configuration > personalInfo.
Or it is String type.
Resolution
Please enable the field 'Salutation' field from the Manage Business Configuration -> PersonalInfo.
Make sure it is Picklist type with a predefined picklist salutation.
Afterwards, refresh odata metadata cache.
While logging in as a candidate, you will be able to see the values maintained in the fields for KiwiSaver form.
Keywords
KiwiSaver, KS2, New Zealand, compliance, form, empty, field, populate, nothing, blank, missing, Onboarding, OBX , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
SAP Knowledge Base Article - Public