SAP Knowledge Base Article - Public

3535710 - Cards from Compensation form still visible on Home Page

Symptom

Even though manager send the form to next step the form is still visible under "For you Today" on Home Page. 

Environment

  • SAP SuccessFactors Compensation

Reproducing the Issue

  1. Manager approves the form;
  2. Go to SuccessFactors Home Page;
  3. There is a notification under "For you today" to approve/complete the form. 

Resolution

A job can be ran to update all to-do cards. Please check below the details to run the Job in Provisioning: 

  • Job Type: Migrate To-Do entries to Cards Service;
  • Job Parameters: 
    • Remove from Card Service (It will remove all the active and inactive Todo in the company for selected category)
    • Refresh to-Do Category (It will bring back only valid To-Dos)
    • Reward Results (To-Do Category for Compensation planning to-do tile)

As a customer you don't have access to provisioning, please contact your Partner or Professional Services to run the job for you. For details on how to contact them refer to KBA - 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud] - SAP for Me . In case you don't have a partner create a case with SAP Support. 

Keywords

To-Do, Cards, Home Page, Compensation, Form, Completed, For You Today  , KBA , LOD-SF-CMP-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Compensation all versions