Symptom
Even though manager send the form to next step the form is still visible under "For you Today" on Home Page.
Environment
- SAP SuccessFactors Compensation
Reproducing the Issue
- Manager approves the form;
- Go to SuccessFactors Home Page;
- There is a notification under "For you today" to approve/complete the form.
Resolution
A job can be ran to update all to-do cards. Please check below the details to run the Job in Provisioning:
- Job Type: Migrate To-Do entries to Cards Service;
- Job Parameters:
- Remove from Card Service (It will remove all the active and inactive Todo in the company for selected category)
- Refresh to-Do Category (It will bring back only valid To-Dos)
- Reward Results (To-Do Category for Compensation planning to-do tile)
As a customer you don't have access to provisioning, please contact your Partner or Professional Services to run the job for you. For details on how to contact them refer to KBA - 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud] - SAP for Me . In case you don't have a partner create a case with SAP Support.
Keywords
To-Do, Cards, Home Page, Compensation, Form, Completed, For You Today , KBA , LOD-SF-CMP-POD , Home Page, Pods and Portlets, To Do List , Problem