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3535721 - My Team Emails Query in Emails Work List Displays Only Outbound Emails

Symptom

You notice that within the Emails work list, the standard query My Team Emails displays only the outbound emails rather than inbound and outbound emails.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Email, Emails, Query, Queries, My Team Emails, My Team, Team, Service and Support Team, Party, Parties, Case, Inbound, Outbound, Inbound Email, Outbound Email, Displayed, Not Displayed, Email Activity, Activities, Involved Parties, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To

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