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SAP Knowledge Base Article - PreviewSymptom
You notice that within the Emails work list, the standard query My Team Emails displays only the outbound emails rather than inbound and outbound emails.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Email, Emails, Query, Queries, My Team Emails, My Team, Team, Service and Support Team, Party, Parties, Case, Inbound, Outbound, Inbound Email, Outbound Email, Displayed, Not Displayed, Email Activity, Activities, Involved Parties, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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