SAP Knowledge Base Article - Preview

3535741 - Crystal Reports Not Opening After Upgrade (for Crystal 2020 or BI 4.3) - ODBC 64 bits.

Symptom

  • After upgrading the SAP BusinessObjects Business Intelligence platform, from 4.2 version to 4.3 (64 bits) reports are  failing to open.
  • The error message "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect.


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Environment

  • SAP BusinessObjects Business Intelligence platform version 4.3 
  • SAP Crystal Reports 2020 

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

SAP BusinessObjects,  Business Intelligence platform, Crystal reports, Crystal, upgrade, ODBC, driver, 64 bits, 32bits, error, database, logon, incomplete, incorrect, repair, CMC, refresh, failure , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Known Error

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