3535788 - Business email information is deleted during Personal Data Collection while without permission - Onboarding

Per business needs, the business email information pre-maintained in New Hire Data Review should not be visible/editable for candidate during Personal Data Collection.

However, after Personal Data Collection is submitted by candidate, the Change Audit Report shows that the business email information has been deleted by candidate during Personal Data Collection as per timestamp.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Onboarding

1. Add new hire to Onboarding with business email information

2. Candidate submits the Personal Data Collection step

3. Go to Change Audit Report > run Change Audit Report for candidate

4. Business email information is displayed as removed by candidate during Personal Data Collection

"Business Email Address (View)" permission is not granted to external onboarding users.

Due to business email information being invisible for candidate during Personal Data Collection, the system recognizes it as having no value while submitting.

※ This is an expected system behavior rather than a defect.

Workaround: 

Grant "Employee Data > Business Email Address (View)" permission to permission role for External Onboarding User:

In case need the value not to be removed without granting "View" permission:

Raise enhancement request in the Customer Community: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me

SAP, SuccessFactors, Onboarding, Business email information, email address, View, Edit, permission, role, External Onboarding User, Personal Data Collection , KBA , LOD-SF-OBX-PDC , Personal Data Collection , LOD-SF-OBX-DC , Personal Data Collection , Product Enhancement