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SAP Knowledge Base Article - PreviewSymptom
You notice that, upon creating a sub-case, the notes copied from the main case are displayed as being created by the user which created the sub-case rather than the original user which added the notes to the main case.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
User, Notes, Note, Different User, Agent, Change, Sub-Case, Sub, Case, Cases, Sub Cases, Create Sub Case, SAP Service Cloud Version 2, V2, Version 2, Creator, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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