SAP Knowledge Base Article - Preview

3536132 - e-Signature status not updated automatically after document completion via DocuSign - Onboarding

Symptom

The status of the Complete e-Signature or Complete e-Signature on Compliance Forms on the Onboarding Dashboard/Manage Data is not updated automatically after signing the documents via DocuSign.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding, obx, status, e-signature, docusign, docusign status, envelope, awaiting signatures, OBX-36147, connect, failure, not updated , KBA , LOD-SF-OBX-DSN , Docusign Integration , LOD-SF-OBX-DOC , Generation of Documents using PFS , LOD-SF-OBX-ESN , E-Sign Onboarding , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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