3536132 - e-Signature status not updated automatically after document completion via DocuSign - Onboarding

The status of the Complete e-Signature or Complete e-Signature on Compliance Forms on the Onboarding Dashboard/Manage Data is not updated automatically after signing the documents via DocuSign.

SAP SuccessFactors Onboarding

1. Sign the document/form via DocuSign
2. The status on the Onboarding Dashboard or Manage Data is not updated to "Completed"

The DocuSign connect call is failing with the error 403.

The engineering team is currently investigating the issue. This article will be updated once the root cause and a permanent resolution have been identified.

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Workaround:

1. Go to Manage DocuSign envelopes
2. Filter > Envelope ID
3. Select the Envelope ID
4. Click on 'Refresh status'
5. This procedure should update the status of e-Signature task on the Onboarding Dashboard

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