SAP Knowledge Base Article - Public

3536169 - E-Verify Error - i94_number: This field is not needed for this case and should not be provided - Onboarding

Symptom

There is a task called 'Complete E-Verify: Create and Submit' that receives the error message below when trying to Submit the task.

E-Verify encountered data errors. Please contact Product Support with the following error details:

  • i94_number: This field is not needed for this case and should not be provided.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard
  2. Find candidate's E-Verify task
  3. Browse to the 'Complete E-Verify: Create and Submit' task and click the 'Start' button
  4. Click the 'Submit Case' button at the bottom of the screen
  5. Notice the error message mentioned

Cause

Both Alien Number and I-94 Number are maintained for the candidate in E-verify Data

Resolution

To resolve the error, please follow below steps:

  1. Go to Manage Data > E-Verify Data
  2. Search the candidate's process by user id
  3. Click on Take Action > Make Correction
  4. Remove I-94 Number
  5. Save
  6. Submit E-verify task again

Keywords

E-Verify, i94_number, Make Correction, Alien Number , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding