Symptom
There is a task called 'Complete E-Verify: Create and Submit' that receives the error message below when trying to Submit the task.
E-Verify encountered data errors. Please contact Product Support with the following error details:
- i94_number: This field is not needed for this case and should not be provided.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Onboarding Dashboard
- Find candidate's E-Verify task
- Browse to the 'Complete E-Verify: Create and Submit' task and click the 'Start' button
- Click the 'Submit Case' button at the bottom of the screen
- Notice the error message mentioned
Cause
Both Alien Number and I-94 Number are maintained for the candidate in E-verify Data
Resolution
To resolve the error, please follow below steps:
- Go to Manage Data > E-Verify Data
- Search the candidate's process by user id
- Click on Take Action > Make Correction
- Remove I-94 Number
- Save
- Submit E-verify task again
Keywords
E-Verify, i94_number, Make Correction, Alien Number , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding