SAP Knowledge Base Article - Public

3536183 - Save Draft Button in Personal Data Collection doesn't allow user to close the task - Onboarding

Symptom

  • In Provide Personal Data step, new hire enters some of their information, then clicks on 'save draft', the following message "The data on this page has been saved successfully." displays.
  • There is no way to close the message and go back to home page or navigate anywhere else. It makes you click 'continue editing' and still remains on the same page.

  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Cause

It's a current system expected behavior.

Resolution

  • Current System Behavior: The Save Draft button is designed to allow candidates to save their progress before submitting a task. However, there is currently no option to "close" the task directly.
  • Workaround: Candidates can click on the company logo in the top left corner, which will redirect them to their homepage.
  • Enhancement requests can be submitted following KBA 2090228

See Also

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

Keywords

save, draft, button, close, behavior, expected, how, only, saves, PDC, personal data collection, drafts, escape, continue editing , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding