SAP Knowledge Base Article - Public

3536213 - IAS- new employee with two employments unable to access to the system - Onboarding

Symptom

Contingent worker converted to employee with new employment receiving error "Invalid Login Path by External User" when logging in.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Attempt to login as user;
  2. Receive error 

Cause

The user has two accounts: one as an employee and another as a contingent worker.  This is an usual data combination (one active employment and one active onboarding account co-existing), due to this user has an Onboardee account, the user's primary assignment will always default to the onboardee account

Resolution

If you wish that the user be logged with the employee profile, you need to cancel the Onboarding process

See Also

 Canceling an Onboarding Process

Keywords

Onboarding, obx, IAS, login, error, contingent, worker, employee, rehire, not, possible , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions