SAP Knowledge Base Article - Preview

3536232 - DocuSign completion status cannot be updated automatically

Symptom

  • Candidates signed the DocuSign forms, however, the status is not updated automatically in SF.
  • Go to Manage DocuSign Envelope and update status manually, the status is updated.
  • Go to DocuSign account and found error:

DocuSign connect failure: https://performancemanager10.successfactors.com/docusignapi/connect/rest/v1/receive :: Error - The remote server returned an error: (403) Forbidden.;


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Environment

SAP SuccessFactors Onboarding

Keywords

https://jira.tools.sap/browse/OBX-36147, docuSign, signed , KBA , LOD-SF-OBX-DSN , Docusign Integration , Known Error

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