Symptom
- The "Download Documents" action is unavailable or disabled in the Actions menu.
- What permission is required to use the Download Documents action?
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to the Latest Applicant Workbench.
- Select multiple candidates.
- Click the Actions button (three dots icon).
- Observe that the "Download Documents" option is unavailable or grayed out.
Cause
- The "Download Documents" action is grayed out if there are no documents (resume and cover letter) available to download for the selected candidates.
- The "Download Documents" action is unavailable if the read permission for "resume" and "coverLetter" is not defined in the Job Application template correctly.
Resolution
Grant the read permission for "resume" and "coverLetter" to operator roles in the Job Application template. Please note that permissions for "resume" and "coverLetter" are not configured through the Job Requisition template.
If the option is grayed out, verify that the selected candidates have documents (resume and cover letter) available for download.
See Also
Keywords
RCM, UXR, Applicant Workbench, Download Documents, greyed out, disabled, missing, multiple attachments, permission, Job Application template , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
Product
SAP SuccessFactors Recruiting all versions