Symptom
Phone Call Activities are Not In Ascending/descending Order with respect to the Phone call ID's.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Activities Work-center.
- Go to Phone Calls Work-center View
- In the OWL we see that, the IDs of the phone calls are not arranged in the ascending/descending order (with respect to creation of the phone call)
Cause
The Phone call ID is provided by the OData service and at the application side there is no provision to sort and such behavior is currently not supported in the OData API Service.
Resolution
This is the expected system behaviour. Similar pattern or behavior in both incoming and outgoing phone calls would be happening.
See Also
Keywords
Phone call, live activity, ticket, random, order, ascending, descending, ODATA, API, Numbering, sequence, Inbound , outbound , KBA , LOD-CRM-LA , Live Activity , Problem
Product
SAP Cloud for Customer core applications 1.0