SAP Knowledge Base Article - Public

3536344 - Phone Call Activity Numbering Issue in SAP C4C Using OData API POST Method

Symptom

Phone Call Activities are Not In Ascending/descending Order with respect to the Phone call ID's. 

Environment

 SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Activities Work-center.
  2. Go to Phone Calls Work-center View
  3. In the OWL we see that, the IDs of the phone calls are not arranged in the ascending/descending order (with respect to creation of the phone call)

Cause

The Phone call ID is provided by the OData service and at the application side there is no provision to sort and such behavior is currently not supported in the OData API Service.

Resolution

This is the expected system behaviour.  Similar pattern or behavior in both incoming and outgoing phone calls would be happening.

See Also

https://i7p.wdf.sap.corp/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3236393334343026

Keywords

Phone call, live activity, ticket, random, order, ascending, descending, ODATA, API, Numbering, sequence, Inbound , outbound , KBA , LOD-CRM-LA , Live Activity , Problem

Product

SAP Cloud for Customer core applications 1.0