SAP Knowledge Base Article - Preview

3536459 - Business Impact-Driven Case Prioritization – SAP for Me

Symptom

  • Describe the business impact of a case
  • Adjust the business impact of a case
  • Describe the emergency of a support case
  • Raise the priority of a case
  • Lower the priority
  • Change priority of a case
  • Adjust case priority
  • Once a case has been logged how can the Priority be changed?


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Environment

SAP for Me > Create a Case

Keywords

case priority, prioritization of cases, emergency of the cases, low priority, medium priority, high priority, very high priority , KBA , XX-SER-FORME , SAP for Me , Product Enhancement

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