Symptom
See error while cancelling onboarding for candidate:
[COE0018]The cancellation request for new hire xxxx has failed. Please contact your administrator.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to onboarding dashboard > search for candidate
- Action > Cancel onboarding
- See error pop-up: [COE0018]The cancellation request for new hire xxxx has failed. Please contact your administrator.
Cause
Cause 1: Value for "Company (Legal Entity)" field is invalid or missing.
Cause 2: Incorrect configuration in Admin Center > Position Management Settings.
- (For SAP Support only) Backend log: The value for field "Company" in this Job Information record does not exist. Please select a valid value for field "Company".
(check internal memo for detailed logs)
Resolution
Scenario 1: "Company (Legal Entity)" field has no value or value displays under the field column
- Make sure below permission is granted to user who cancel onboarding:
- MDF Foundation Objects > LegalEntity
- Go to Actions > New Hire Data
- Maintain value for "Company (Legal Entity)" field manually > submit
- Try to cancel onboarding again
Scenario 2: "Company (Legal Entity)" field is having valid value
- Follow resolution steps in KBA: https://me.sap.com/notes/3357702/E
- Go to OData API Metadata Refresh and Export > refresh OData
- Try to cancel onboarding again
See Also
Keywords
SAP, SuccessFactors, Onboarding, cancellation, COE0018, Company, Legal Entity, permission, Position Management Settings , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem