3537168 - Premise Is Not Findable via Live Activity Center Using Point of Delivery and Installation Number

Premise is not findable via Live Activity Center using Point of Delivery - Installation.

• SAP Cloud for Customer
• Utilities Integration with SAP Cloud for Customer

On the C4C system:

1. Go to the Utilities work center.
2. Go to the Premise work center view.
3. Search and open the Premise ID 1234 (where 1234 means a generic Premise ID).
4. Go to Connection Details facet - You have Installation / Point Of Delivery = 9876 (where 9876 means a generic ID).
5. Go to the Service work center.
6. Go to the Live activity page search using installation number = 9876 under Advanced search: No records are available.
7. Enterprise search using installation number: There is no Results as well.

On the ISU system:

1. Go to the t-code ES62.
2. Premise ID 1234.
3. Go to EEDM11.
4. Search for Installation 9876 under Business Partner.
5. Hit Enter.
6. You can find the Premise in the list.

This is the standard behavior of the system.

You can evaluate and use pre-BAdI provided in service ISU_C4C_FINDPOD2. you may write a custom logic to search based on installment number and bypass the standard logic.

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Live Activity Center; Point of Delivery; Installation Number; C4C; BAdI; ISU_C4C_FINDPOD2; ES62; Premise; Premises; Live; Activity; Center; Point; Delivery; , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , IS-U-CS-C4C , Integration C4C - S/4HANA IS-U , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To