3537178 - The search is not finding users' full name when they have too many names.

When user has too many names, when trying to search for the full name, the system search is not finding it.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Go to the search bar.
2. Type the full name of a user that has several names.
3. The search doesn't find any result.

The name format has more than five parts.

When you search for someone the name format must consist of no more than five parts as the maximum number of name formats in the system is five and  if there are more than four spaces, the search cannot identify them. This is how the system was designed.

Example:

If the user's name is "John Charles Philip Arthur George Doe", when you type in the search "John Charles Philip Arthur George", you can't find it because the name format is divided into six parts by space, which exceeds the maximum number of name formats in the system, which is five:

However, if you search for "John Charles Philip Arthur George" you can find it because the name format is divided into five parts by space, and the maximum number of name formats in the system is five:

Additionally, the search has also a type limitation of 100 characters.

2854567 - People Search is misbehaving or returning inconsistent results - SuccessFactors Platform

Search, Several Names, Search user by full name, Unable to search user by full name, Name is too long, INC9932876 , KBA , LOD-SF-PLT-SRH , Search , Problem