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SAP Knowledge Base Article - PreviewSymptom
The following error occurs when opening Return XYZ (XYZ represents the Return ID):
Tax calculation failed; trigger a calculation again.
When clicking on the Update Pricing button and selecting Completely in the Pricing tab the following errors are displayed in case Vertex is in scope:
No result returned by external provider
Vertex Error: An unit based tax rule cannot be applied to a line item with a quantitiy of zero. Please ensure that the quantity is not zero and retry.
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Environment
SAP Business ByDesign
Product
Keywords
Return, Tax calculation failed, KBA: 2744399, Error, No result returned by external provider, Vertex Error, Unit based tax rule, Quantity of zero, Inbound Delivery, Credited Quantity, Sales Orders, Returns, Pricing, Update Pricing, Cancel, Fulfilled Quantity. , KBA , AP-SLO-SO , Sales Order , Problem
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