3537605 - Unable to Select Specific Country Code in Phone Number Field during Personal Data Collection - Onboarding

During the personal data collection process, certain country codes are not visible in the Phone Information section for selection.

• The issue is observed when a candidate tries to add a phone number.
• The issue is not specific to any candidate and is universally applicable.

SAP SuccessFactors Onboarding

1. Proxy as the candidate or login if still is an external user.
2. Navigate to Onboarding Dashboard.
3. Search for a candidate.
4. View Details of Provide Personal Data.
5. Complete Task.
6. Under Phone Information section, try to add a phone number.
7. Select Phone Type as Business.
8. Try to select a country code. The desired country code is not visible in the dropdown.

Misconfiguration. The field is configured as a picklist.

The field, as standard, should be a string, and changing the data type to Picklist can cause this type of data issue. 

Guide for reference: Data Model Field Information for Employee Central

Data Model Field Information for Employee Central

SAP SuccessFactors, Onboarding, Obx, Personal, Data, Collection, Country, Code, Phone, Number, Permissions, Employee, Data, Employee, Central, Effective, Dated, Entities, Picklist, Data Model. , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem