SAP Knowledge Base Article - Public

3537661 - Discrepancy in Display of Locked Out Status on New and Old Home Page in SAP SuccessFactors Learning

Symptom

  • When an online content is failed and locks the item, this is not reflected on the new home page.
  • Despite being 'Locked Out', the status on the new home page still shows as 'Start Course'.
  • On the old home page, the status correctly reflects as 'Locked Out'.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Set item content to add to History on Failure
  2. Set Upon failure action to lock item
  3. Launch the item as the user and fail the content in the item
  4. The item then becomes locked
  5. However, on the new home page, the user still sees 'Start Course' option
  6. When selecting 'Start Course' a message displays 'This Item is invalid for launch'
  7. On the old legacy home page, the item displays as locked out

Cause

Resolution

The solution of this issue is currently under investigation.  Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

See Also

Keywords

SAP SuccessFactors Learning, Home Page, Locked Out, Start Course, Discrepancy, Display Status, Online Assessment, Training Delivery , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions