Symptom
- When an online content is failed and locks the item, this is not reflected on the new home page.
- Despite being 'Locked Out', the status on the new home page still shows as 'Start Course'.
- On the old home page, the status correctly reflects as 'Locked Out'.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Set item content to add to History on Failure
- Set Upon failure action to lock item
- Launch the item as the user and fail the content in the item
- The item then becomes locked
- However, on the new home page, the user still sees 'Start Course' option
- When selecting 'Start Course' a message displays 'This Item is invalid for launch'
- On the old legacy home page, the item displays as locked out
Cause
Resolution
The solution of this issue is currently under investigation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.
Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.
See Also
Keywords
SAP SuccessFactors Learning, Home Page, Locked Out, Start Course, Discrepancy, Display Status, Online Assessment, Training Delivery , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning all versions