SAP Knowledge Base Article - Public

3537672 - Joule Create Time off returns message "Oops, the link to Time Off is not available right now. Is there anything else I can help you with?"

Symptom

When asking to "Create Time off", Joule returns with a message Oops, the link to Time Off is not available right now. Is there anything else I can help you with? 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Core 

Reproducing the Issue

  1. Open Joule
  2. Ask to "Create Time off"
  3. Joule returns the message "Oops, the link to Time Off is not available right now. Is there anything else I can help you with?" 

Cause

This error means either the Navigation service is not configured or the role of the link has been synced from SF to WorkZone.

Resolution

  1. Assign the Space manager role to user 

    OR

  2. Rerun the IPS sync job to sync user data from SF to WorkZone.


You can refer to the following info:

Sync IPS job config: [SAP BTP Onboarding Series] Joule – Getting Starte... - SAP Community  [5. Post Booster Configurations]

Keywords

Create Time off, Joule, message, error, Oops, the link to Time Off is not available right now. Is there anything else I can help you with?  , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , How To

Product

SAP SuccessFactors HCM Core 2411