SAP Knowledge Base Article - Public

3537686 - After Auto-Hire via SFTP, a second record is created in Job Info with "Data Change" Event

Symptom

After importing the file via SFTP for auto-hire process and completing the onboarding process, there is two records in Employee central: one with "Hire" event (1 of 2) and one "Data Change" event (2 of 2).

Environment

SuccessFactors Onboarding
SuccessFactors Employee Central

Reproducing the Issue

  1. Load the file to SFTP, an custom interface run to create the profile as an Onboardee;
  2. Completed Onboarding Steps as the New Hire.
  3. New Hire was sent to MPH, Automatic Hire feature is turned on and the person was hired into EC.  
  4. Go to the employee profile and see that there is two records in Job info: Hire (1 of 2) and one Data Change (2 of 2)

Cause

There is a cross portlet rule where in API context is 'Yes' and Onboarding filter is not invoked.

To identify which rule, please replicate the scenario using the rule trace functionality (2257064). Review the log results and check all the rules and its contexts. 

Resolution

When identifying the rule causing the issue, set the API context as 'No'.

Keywords

Extra record, job info, auto hire, onboarding 2.0, SFTP, API, INC9549762 , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2411