Symptom
After importing the file via SFTP for auto-hire process and completing the onboarding process, there is two records in Employee central: one with "Hire" event (1 of 2) and one "Data Change" event (2 of 2).
Environment
SuccessFactors Onboarding
SuccessFactors Employee Central
Reproducing the Issue
- Load the file to SFTP, an custom interface run to create the profile as an Onboardee;
- Completed Onboarding Steps as the New Hire.
- New Hire was sent to MPH, Automatic Hire feature is turned on and the person was hired into EC.
- Go to the employee profile and see that there is two records in Job info: Hire (1 of 2) and one Data Change (2 of 2)
Cause
There is a cross portlet rule where in API context is 'Yes' and Onboarding filter is not invoked.
To identify which rule, please replicate the scenario using the rule trace functionality (2257064). Review the log results and check all the rules and its contexts.
Resolution
When identifying the rule causing the issue, set the API context as 'No'.
Keywords
Extra record, job info, auto hire, onboarding 2.0, SFTP, API, INC9549762 , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem