SAP Knowledge Base Article - Public

3537686 - Second Record is Created in Employee Central Portlet after hiring from Onboarding in SAP SuccessFactors HCM Suite

Symptom

  • After importing the file via SFTP for auto-hire process and completing the onboarding process, there is two records in Employee central: one with "Hire" event (1 of 2) and one "Data Change" event (2 of 2).
  • After Auto-Hire via SFTP, a second record is created in Job Information with "Data Change" Event
  • After Hiring a user from Manage Pending Hires > Onboarding tab, two records are created in Compensation Information

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Load the file to SFTP, an custom interface run to create the profile as an Onboardee;
  2. Completed Onboarding Steps as the New Hire.
  3. New Hire was sent to MPH, Automatic Hire feature is turned on and the person was hired into EC.  
  4. Go to the employee profile and see that there is two records in Job info: Hire (1 of 2) and one Data Change (2 of 2)

or

  1. Go to Manage Pending Hires, under Onboarding tab
  2. Process the hire normally
  3. Once submitted, user will have two records in Compensation Information instead of only one. Data may be different in the second record.

Cause

There is a cross-portlet rule where in API context is 'Yes' and Onboarding filter is not invoked.

When Onboarding context is enabled for rules setting compInfo, these rules will trigger twice (in Onboarding and Employee Central) and create two records.

To identify which rule, please replicate the scenario using the rule trace functionality (2257064). Review the log results and check all the rules and its contexts. 

Resolution

When identifying the rule causing the issue, set the API and Onboarding context as 'No'.

If the issue is occurring in Compensation Information only, identify the rules setting "compInfo" fields in the rule trace captured while submitting the hire, and disable the above contexts for them.

Keywords

Extra record, job info, auto hire, onboarding 2.0, SFTP, API, INC9549762, compInfo, compensation information, two records, onboarding, context, rule context, rule trace, duplicated record, values removed, job information , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Onboarding 2411