SAP Knowledge Base Article - Preview

3537735 - Error when printing completion certificate due to special character in user ID

Symptom

  • An error occurs when attempting to print a completion certificate, both as a user and as an admin: "The requested operation is not available. If you continue to experience problems, please contact your administrator, referencing ticket #."
  • The issue is isolated to a specific external user ID that contains a special character (comma).


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

learning, lms, print, certificate, completion, user, id, special, character, comma, The requested operation is not available. If you continue to experience problems, please contact your administrator, referencing ticket , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Problem

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