3537784 - No alert/popup even though "enableInterstitialForExternalURL" is true

When accessing a content hosted in an external domain, the alert/popup box that warns learners about transitioning to an external domain doesn't appear, even though "enableInterstitialForExternalURL" is true.

SAP SuccessFactors Learning

1. Learning admin side > System Administration > Configuration > System Configuration > WEB_SECURITY >
2. Set "enableInterstitialForExternalURL" to "true" >
3. Don't add the domain/URL in allow list (whitelistedDomains) configuration >
4. Set the content object with an external domain > Relate it to an item > Assign it to users >
5. Learning user side > The given item is launched > The external domain is directly reached, without the alert/popup box.

Our Learning Engineering team is currently working on the resolution of the situation and the fix is targeted to be delivered with the 2511 system version. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

external, site, domain, url, content, object, item, course, open, launch, access, reach, warning, popup, alert, enableInterstitialForExternalURL, structured, method, missing, allow, list, whitelistedDomains, WEB_SECURITY , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem

SAP SuccessFactors Learning 2405 ; SAP SuccessFactors Learning 2411 ; SAP SuccessFactors Learning 2505