SAP Knowledge Base Article - Preview

3537793 - Unable to hide some services in Customer Hub timeline filter option

Symptom

  • Options for Service Orders, Functional Locations, Product Installation Points, and Installed Bases appear in the Agent Desktop under the Customer Hub tab, despite these services not being assigned to the user's Business Role.
  • Attempts to hide these options using adaptation mode have been unsuccessful.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Keywords

Agent Desktop, Customer Hub, Service Orders, Functional Locations, Product Installation Points, Installed Bases, metadata, ACL, SAP Service Cloud , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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