SAP Knowledge Base Article - Public

3538317 - "User Personal Information" report > PDF version > Japanese letters/locale not displayed in certain fields

Symptom

  • The "User Personal Information" report in SAP SuccessFactors Learning displays different content when output in PDF and HTML formats.
  • Certain fields such as user names and other field values aren't displayed in the PDF format. The issue is particularly noticeable when Japanese letters/locale are used.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning Administration > Reports >
  2. Choose "User Personal Information" > Generate the report in both PDF and HTML formats >
  3. Compare the two outputs.

Cause

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

Workaround: Please, generate the HTML version of the report.

Keywords

learning, user personal information, report, pdf, html, result, data, output, missing, area, value, field, discrepancy, Japanese, letters, locale, generate, language , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-LAN , Language Packs & Translation , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Bug Filed

Product

SAP SuccessFactors Learning 2411