Symptom
- The "User Personal Information" report in SAP SuccessFactors Learning displays different content when output in PDF and HTML formats.
- Certain fields such as user names and other field values aren't displayed in the PDF format. The issue is particularly noticeable when Japanese letters/locale are used.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Learning Administration > Reports >
- Choose "User Personal Information" > Generate the report in both PDF and HTML formats >
- Compare the two outputs.
Cause
Resolution
Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.
Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.
Workaround: Please, generate the HTML version of the report.
Keywords
learning, user personal information, report, pdf, html, result, data, output, missing, area, value, field, discrepancy, Japanese, letters, locale, generate, language , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-LAN , Language Packs & Translation , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Bug Filed