Symptom
- Garbled characters displayed when exporting table widget to PDF file in story report of embedded SAC in Successfactors
Environment
- Embedded SAC in SuccessFactors
Reproducing the Issue
- Login to Embedded SAC of SF.
- Go to Reporting, open one story in view mode directly.
- Click table widget and select export option.
- Select PDF format, then export.
==>Notice that Japanese characters are displayed as Garbled characters in PDF.
Cause
- This is the current product limitation.
Resolution
-
The current solution only supports ASCII characters (see SAP Note 3074128).
Extension of the solution to include additional character sets would require new development and a feature request which will need to be prioritized against our other commitments, the next step would be to raise the request using the Customer Influence portal here : https://influence.sap.com/sap/ino/#/campaign/884.There is already related enhancement request created for this: https://influence.sap.com/sap/ino/#/idea/335527
In the meantime, it is suggested to use Story Export to PDF as this solution handles non ascii characters. Please refer to the relevant Story documentation here : Export a Story as a PDF or a PPTX | SAP Help Portal
See Also
- 3376565 - Garbaged Japanese characters when exporting table to PDF in SAP Analytics Cloud (SAC)
Keywords
SF, OEM, export, PDF, widget, chart, table, option, character, characters, Japanese, Garbled, incorrect , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem