SAP Knowledge Base Article - Preview

3538489 - SAP Sales Cloud and SAP Service Cloud Version 2 is not sending any requests to the SAP Customer Data Platform

Symptom

In the process of integrating SAP C4C to SAP CDP, a success response is received at the C4C end but the requests containing the user data does not reach SAP CDP.


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Environment

  • SAP Customer Data Platform
  • SAP Sales Cloud
  • SAP Service Cloud

Product

SAP Customer Data Platform all versions ; SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

SAP C4C, SAP CDP, Connector Issue, User Data, CDP Integration, Communication Systems, Communication Configuration, Hostname, URL, API Path, No Triggers. , KBA , CEC-CDP , SAP Customer Data Platform , How To

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