3538588 - Obsolete and Blocked Contacts Displayed in Customer Insights

You can see obsolete and blocked Contacts in the Customer Insights tab in the Account.

SAP Cloud for Customer

1. Go to the Customers work center
2. Go to the Accounts work center view
3. Open the Account ABC (Where ABC refers to the Account name)
4. Go to the Customer Insights facet

Result: You see obsolete and blocked Contacts in the Contact section.

This is the standard behavior of the system.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

customer, account, obsolete, block, customer insight, visible, show, display , KBA , LOD-CRM-SBS-360 , Customer 360 Profile , Problem