Symptom
- After creating a custom task in the Onboarding or Offboarding program, the task disappears.
- The issue occurs when trying to add a custom task to the Onboarding program, but it does not get saved and disappears after submitting the changes.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to 'Manage Onboarding and Offboarding Tasks'
- Go to the 'Task' tab
- Click on 'Manage Custom Tasks'
- Attempt to create a custom task to include in the program
- The task disappears after submitting the changes
Cause
This issue usually occurs when the custom task you're trying to add hasn't been created in the Task Settings beforehand
Resolution
- Navigate to 'Manage Onboarding and Offboarding Tasks'
- Go to the 'Task' tab
- Click on 'Manage Custom Tasks'
- Create the custom task that you'd like to include in the program
- Return to create the program
- Enter the name of the task exactly as you created it previously
- Select the task
See Also
Keywords
SAP, SuccessFactors, Onboarding, obx, Custom, Task, Disappears, Manage, Onboarding, and, Offboarding, Tasks, Not, Saved , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions