SAP Knowledge Base Article - Public

3539147 - Issue with Saving Custom Task in SAP SuccessFactors Onboarding Program - Onboarding

Symptom

  • After creating a custom task in the Onboarding or Offboarding program, the task disappears.
  • The issue occurs when trying to add a custom task to the Onboarding program, but it does not get saved and disappears after submitting the changes.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to 'Manage Onboarding and Offboarding Tasks'
  2. Go to the 'Task' tab
  3. Click on 'Manage Custom Tasks'
  4. Attempt to create a custom task to include in the program
  5. The task disappears after submitting the changes

Cause

This issue usually occurs when the custom task you're trying to add hasn't been created in the Task Settings beforehand

Resolution

  1. Navigate to 'Manage Onboarding and Offboarding Tasks'
  2. Go to the 'Task' tab
  3. Click on 'Manage Custom Tasks'
  4. Create the custom task that you'd like to include in the program
  5. Return to create the program
  6. Enter the name of the task exactly as you created it previously
  7. Select the task

See Also

Creating a Custom Task | SAP Help Portal

Keywords

SAP, SuccessFactors, Onboarding, obx, Custom, Task, Disappears, Manage, Onboarding, and, Offboarding, Tasks, Not, Saved , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions