3539236 - Check-in and check-out enabled far from Visit location

Symptom

Even after activating the scoping question "Do you want to validate user’s proximity to accounts during check-in?” and setting the distance for validation, still users can check-in and check-out into Visits far from the registered location.

Environment

SAP Cloud for Customer

Cause

This setting enables an indicator that explains the check-in/check-out was done outside the range but doesn't block the users from doing the visit check-in/check-out.

Check-in for Visits can be done for compliance/non-compliance reasons sometimes. Currently, blocking functionality is not available as flexibility has been provided so that it doesn't stop the sales representative from further customer Visit process.

Resolution

This is the expected system behavior.

Keywords

check in, check out, are able to , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer core applications all versions