SAP Knowledge Base Article - Public

3539285 - All Services are Missing When Accessing "All Settings" as an Admin

Symptom

When accessing the All Setting Menu to perform any configuration, all the services are missing. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Sales Cloud V2
SAP Service Cloud V2

Reproducing the Issue

1. Go to the "Settings"
2. Click on the "All Settings" tab
3. There are missing services

Cause

The Admin Apps were not added to the business role.

Resolution

1. Go to the "Settings"
2. Click on the "All Settings" tab
3. Navigate to "Business Roles"
4. Select the affected role e.g. ADMIN
5. In the "App List" section, select the services that should appear in the "All Settings" tab.

NOTE: To enable all the Admin Apps, just enable the toggle button.

Keywords

Services, App List, Missing, Business Role, Admin , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0