Symptom
- An instance refresh failed.
- The error code associated with this failure is CLEAR_CACHE_JOB_MISSING.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Initiate an instance refresh from your environment.
- Observe the failure of the refresh process and the error code CLEAR_CACHE_JOB_MISSING.
Cause
IRT might get reverted due to delays in processing Instance Refresh (IR) jobs
Resolution
The engineering team is working on a solution to avoid this issue in the future. In the meantime, if you receive the error code "CLEAR_CACHE_JOB_MISSING", open a case do the component LOD-SF-PLT-IRT. 1296527 - How to create a support case for SAP Support - SAP for Me - SAP for Me.
For the support team, please go to Internal memo for more information.
See Also
Keywords
Instance Refresh, Failure, Error Code, CLEAR_CACHE_JOB_MISSING, Production, Preview, LMS, BIZX, SFPLS-40011, INC9990352 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem