SAP Knowledge Base Article - Public

3539300 - Instance Refresh Failure with Error Code: CLEAR_CACHE_JOB_MISSING

Symptom

  • An instance refresh failed.
  • The error code associated with this failure is CLEAR_CACHE_JOB_MISSING.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Initiate an instance refresh from your environment.
  2. Observe the failure of the refresh process and the error code CLEAR_CACHE_JOB_MISSING.

Cause

IRT might get reverted due to delays in processing Instance Refresh (IR) jobs

Resolution

The engineering team is working on a solution to avoid this issue in the future. In the meantime, if you receive the error code "CLEAR_CACHE_JOB_MISSING", open a case do the component LOD-SF-PLT-IRT. 1296527 - How to create a support case for SAP Support - SAP for Me - SAP for Me.

For the support team, please go to Internal memo for more information.

See Also

Keywords

Instance Refresh, Failure, Error Code, CLEAR_CACHE_JOB_MISSING, Production, Preview, LMS, BIZX, SFPLS-40011, INC9990352 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors Platform all versions