SAP Knowledge Base Article - Preview

3539377 - Understanding the Difference Between Email Interactions and Network Email Interactions in Sales and Service Cloud V2

Symptom

  • Users need to understand the difference between E-mail Interaction and Network E-mail in SAP Sales and Service Cloud Version 2.
  • The reference is based on the filters shown under the Accounts/Contacts Timeline.


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Keywords

SAP Service Cloud V2, E-mail Interaction, Network E-mail, Outlook Email Integration, Relationship Intelligence, Email API, Customer Insights, Timeline View, O365, Case Management, Microsoft Office 365
 
 
 
 
, KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-REL , Relationship Manager for SAP Sales/Service Cloud , Problem

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