3539392 - Manager's Phone Number is Not Displaying in Welcome Message Card - Onboarding

• Manager's phone number is not visible on the welcome message card or useful contact
• The manager's contact information is provided in the system but not displayed

SAP SuccessFactors Onboarding

1. Login as a candidate
2. Click on the Welcome Aboard! card
3. Observe that the manager's contact information is not visible

• The user does not have sufficient RBP Permissions to read the Manager's Phone Number.
• Onboarding BPE Service User does not have sufficient RBP Permissions to read the Manager's Phone Number.

1. Navigate to Manage Permission Role > Any RBP Role/OnboardingBPEAdmin the affected user is a part of
2. Click on Permissions > Employee Data
3. Under "Employee Profile", enable "Business Phone Number"
4. Click on Save
5. Ensure the Manager has valid Contact Information in their respective Employee Profile.
6. The user viewing the welcome message card should have permission to see the manager details via WorkProfile API.

onboarding, obx, permission, manager phone number, missing, phone number welcome card , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem