3539404 - What to Expect When Logging In to SuccessFactors During Release/Maintenance

Symptom

During major releases, we often receive questions from customers about what they can expect when trying to log in to SuccessFactors.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM

Reproducing the Issue

Open a Web Browser
Use a SuccessFactors Login URL during the exact release period
A message is displayed

Cause

Expected Behavior

Resolution

When customers attempt to access their instance, they’ll typically see something similar to the screenshot above.

And in case customers encounter login issues mentioned in this KBA 2731175 - Integration: SuccessFactors Maintenance / Release Window and Service Impact Issues - SAP for Me make sure to raise a case to LOD-SF-PLT.

Keywords

Major Release, 2H Release, Second Half Release, 1H Release, First Half Release, System Maintenance, SuccessFactors Updates, Release Point of View, Customer Login Experience During Release, Release Countdown, System Message During Release, Customer Experience During Release, Login Message During Maintenance, Release Notification Message, Maintenance Downtime Notification , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors Platform all versions