SAP Knowledge Base Article - Preview

3539405 - Screen Adaptations Not Propagating Across Case Types in SAP Service Cloud Version 2

Symptom

  • When making screen adaptations (e.g., hiding fields, reordering sections, or adding custom tabs) in the master layout of the case object, the changes do not automatically appear across the layouts of all case types.
  • Customers expect that any changes applied in the master layout should automatically be reflected across all case types without needing to individually configure each case type's layout.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Service Cloud Version 2 all versions

Keywords

SAP Service Cloud Version 2, Screen Adaptations, Case Types, Master Layout, Case Object, Visibility, Adaptations, Layout Changes. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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