SAP Knowledge Base Article - Public

3539515 - Contact Information error 'Enter a valid email address' - 2H 2024

Symptom

Error Message "Enter a valid email address" when Updating Email Address field.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Employee Central

  • Contact Information

Reproducing the Issue

  1. Navigate to Contact Information Portlet
  2. Add a username or any other word in email address field
  3. When saving it the message pops up "Enter a valid email address"

Cause

The "Activate Email Validation in scorecard" switch was intended to be universal enabled in 2H 2024 and could not be disabled in Company System and Logo Settings anymore.

Resolution

As a temporary workaround, please reach out Support team to bypass the email validation from backend.

Attention: The backend switch will be deprecated in b2505 by default, please modify configuration and data based on business requirement before b2505. 

For Product Support, please check internal Memo.

Keywords

email address, error, username, valid, contact information, email validation, employee central, employee profile, successfactors, SF, EC, EP, b2505, ECT-236995 , KBA , LOD-SF-EC-PER-EML , Email Info - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

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