3539534 - Attachment error when approving termination workflow: The document attachment ID you have provided is incorrect.

Symptom

When you approve the termination workflow, there's error message: The operation could not be performed because there were errors with other records reported. The document attachment ID you have provided is incorrect. Please provide an attachment ID that is associated with this user and entity. To find the attachment ID, use Ad hoc reporting.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Terminate a user who has multiple employments, for example 2 employments, and select the option: terminate all assignments.

2. In the termination UI, an attachment is uploaded, click save. Then two workflows are created and the attachment is in both workflows.

3. One workflow is completed successfully.

first workflow1.png

4. When you approve the other workflow, there's the error message.

second workflow.png

Cause

The attachment has been referenced between two users. The Engineering team is further investigating.

Resolution

Product Engineering is investigating a solution.

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Workaround

1. If the current approver has permission to update, they can directly update the attachment again to refresh the attachment ID.

2. If the current approver doesn't have permission to update, please navigate to Manage Workflow Requests, search for the workflow, click Take Action - Add Another Approver, and add an approver with Edit Transaction

add approver.png