SAP Knowledge Base Article - Public

3539614 - Error when Approving Custom MDF Workflow unless you are proxied as the approver

Symptom

  • An approver of a custom MDF workflow experiences am error message when attempting to approve any record after the first record.
  • However, when proxying as the approver, the issue does not occur.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Log onto the affected system with provided access.
  2. Proxy as a user who is an approver.
  3. Navigate to People Profile.
  4. Go to affected portlet and add a new record.
  5. Save the entry. 
  6. The workflow goes to one of the approvers with direct login access.
  7. When trying to confirm the workflow, the error occurs.
  8. Login to the system as another user. 
  9. Proxy as one of the approvers. 
  10. Notice the workflow approvers without any error. 

Cause

Backend system error due to product issue. 

Resolution

The Engineering team is working on a fix for this issue. The solution is expected to be available by 1H 2025 as per: [MDF-88151]

Keywords

SAP SuccessFactors, MDF Workflows, Approval Error, Error, Proxy User, Workflow Confirmation,  LOD-SF-MDF-WFL, proxy, approver , KBA , LOD-SF-MDF-WFL , Custom Object based Workflows , Problem

Product

SAP SuccessFactors HCM Core all versions