Symptom
- An approver of a custom MDF workflow experiences am error message when attempting to approve any record after the first record.
- However, when proxying as the approver, the issue does not occur.
Environment
SAP SuccessFactors HCM Core
Reproducing the Issue
- Log onto the affected system with provided access.
- Proxy as a user who is an approver.
- Navigate to People Profile.
- Go to affected portlet and add a new record.
- Save the entry.
- The workflow goes to one of the approvers with direct login access.
- When trying to confirm the workflow, the error occurs.
- Login to the system as another user.
- Proxy as one of the approvers.
- Notice the workflow approvers without any error.
Cause
Backend system error due to product issue.
Resolution
The Engineering team is working on a fix for this issue. The solution is expected to be available by 1H 2025 as per: [MDF-88151]
Keywords
SAP SuccessFactors, MDF Workflows, Approval Error, Error, Proxy User, Workflow Confirmation, LOD-SF-MDF-WFL, proxy, approver , KBA , LOD-SF-MDF-WFL , Custom Object based Workflows , Problem
Product
SAP SuccessFactors HCM Core all versions