Symptom
Perform the following steps if S/4 business partner IDs are needed on SAP Sales/Service Cloud side. This is only relevant for S/4HANA Private Cloud (and On Premise).
Environment
SAP Sales and Service Cloud Version 2
Resolution
1.Synchronize periodically HR employees with business partner model using transaction /SHCM/BUPA_SYNC_S.
2.Send out HR employees using IDoc HRMD_A_CFS. This will create the employee on Sales Cloud side.
3.Send out employee business partners with business partner SOAP messages. This will enhance the employee on Sales Cloud side created in step 2 with the ID mapping for business partner ID and UUID.
Keywords
Service, Sales, Cloud, Version 2, Replicate, Business Partner , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , Problem