Symptom
Perform the following steps if S/4 business partner IDs are needed on SAP Sales/Service Cloud side. This is only relevant for S/4HANA Private Cloud (and On Premise).
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Resolution
- Synchronize periodically HR employees with business partner model using transaction /SHCM/BUPA_SYNC_S.
- Send out HR employees using IDoc HRMD_A_CFS. This will create the employee on Sales Cloud side.
- Send out employee business partners with business partner SOAP messages. This will enhance the employee on Sales Cloud side created in step 2 with the ID mapping for business partner ID and UUID.
Keywords
Service, Sales, Cloud, Version 2, Replicate, Business Partner , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0