SAP Knowledge Base Article - Preview

3539965 - How to add KUT/Extension fields in Agent Desktop Interaction Log Form

Symptom

  • Learn how to locate and add extension fields in Agent Desktop after they have been replicated from SAP Cloud for Customer (C4C).


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Keywords

Extension Fields, Agent Desktop, Configure Agent Desktop, phoneCallCreateSBS, SAP C4C, UI View, Extensibility Admin , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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