3540011 - Failure in processing completions for specific VLS classes

Specific VLS classes did not process completions, while other classes in the same day did.

SAP SuccessFactors Learning

1. Schedule the VLS class and set up appropriately >
2. Users register and join the class >
3. The attendance automatic process runs >
4. No data was processed by the automatic process.

The issue was diagnosed as a product defect where the system did not process the attendance details for the specific VLS class.

A fix was delivered with the 2411 patch 5. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details.

However, even after the patch above, some customers reported that the issue persists. Hence, our Engineering team has been made aware of it and they are investigating the scenario. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

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