SAP Knowledge Base Article - Public

3540628 - External Users tab is missing in Switch page view and Home Page Management

Symptom

Why is the External Users tab missing in Switch page view and Home Page Management?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Work Zone
 

Reproducing the Issue

  1. Log in Workzone
  2. Click on the Switch page view 
  3. External Users tab is missing

or

  1. Log in Workzone
  2. Navigate to Administration Console > Area & Workspace Configuration > Home Page 
  3. External Users tab is missing

Cause

The option to Allow external users to access workspaces is disabled.

Resolution

1. Go to the Administration Console.
2. Navigate to Feature Enablement > Features.
3. Enable the option "Allow external users to access workspaces."

See Also

Managing External Users

Keywords

external, home page, external users, Switch page view, Home Page Management , KBA , LOD-SF-SWZ-HOM , Custom Home Page , Problem

Product

SAP SuccessFactors Work Zone all versions