SAP Knowledge Base Article - Public

3540725 - Mouse Cursor icon on the Latest Org Chart

Symptom

When hovering over the canvas in the Latest Org Chart, the mouse cursor displays as a "cross" icon.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM 

Reproducing the Issue

  1. Navigate to the Latest Org Chart
  2. Hover your mouse over the canvas area of the Org Chart
  3. Notice your mouse cursor change to a "cross" icon

Cause

Resolution

This is an expected behavior. The "move" cursor displayed in the new org chart page indicates two things:

  • The whole canvas is movable via mouse action just like typical drag and drop interaction.
  • The whole canvas is zoomable via the mouse action scrolling up or down.

See Also

SAP Help - New Experience for Org Chart

KBA 2085492 - SuccessFactors Company Org Chart resources and FAQs

KBA 3472241 - Latest Org Chart scroll bar is missing 

Keywords

SAP SuccessFactors Platform, Organizational Chart, Org Chart, Mouse Cursor, Stuck, Cross, Drag and Drop, Zoom, Move, New Experience for Org Chart, Latest Org Chart, UI, UX, design , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Product Enhancement

Product

SAP SuccessFactors HCM Suite all versions