SAP Knowledge Base Article - Preview

3540835 - Search In Agent Desktop Not Returning Results For Extension Field In C4C

Symptom

Searching for a value of an extension field is not returning results in Agent Desktop.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Search, Extension, Field, AD, Agent Desktop, C4C, SAP, Result, Record, Empty, Return , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem

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